YOUR ACCOUNT

1) Why do I need an account on Carlton London

Benefits of creating an account-

  • It unlocks a range of exciting benefits and opportunities that you get with Carlton London. Exciting discounts, coupon codes, alerts on new arrivals and on top of that fashion tips and fashion trends right in front of you.
  • You are able to view your order history including your order status, and you can re-print order documents.
  • We have your details safe, in case we need to contact you regarding your order.

2) I have forgotten the password to my Carlton London account, how do I log in?

All you need to do is go to the login page, click the 'Forgot Password' option and put in your account email address in the box provided. Once you've pressed the 'Reset Password' button, we'll send a link to your email address to reset the password. If you're still having problems, just give us a call.

3) How do I change my details in my Carlton London account?

If you have already signed up, click into the "My Account" section where there are options for you to change any of your details. You can then make any changes you need to.

ORDER & PAYMENTS

1) What is the estimated time of delivery?

All orders placed on CARLTON LONDON are dispatched through the courier service and it takes 5-7 days to deliver from the date of order placing.

2) Can I amend my order?

You can amend your order any time before check-out, but once your order has been placed, it cannot be changed.

3) How do I check the status of my order?

Please tap on "My Orders" section under 'My Account' option to check your order status.

4) How can I check if Carlton London delivers to my PIN code?

You can find out if Carlton London delivers to your PIN Code using the courier serviceability tool available on the product page. Enter your pin code in 'Check delivery details'.

5) Can I cancel my order?

You can cancel an order under 'My Order' option until it has not been packed in our warehouse. Any amount paid will be refunded back to the same mode as was chosen by you to make the payment.

6) What payment method can I use?

We accept all major credit cards, debit cards, PAYTM and COD option when they are registered to an India billing address.

RETURNS & REFUNDS

1) What is your return policy?

Carlton London online sales model is designed to give its customer the comfort of shopping online without going through any hassles and takes care of the returns that may arise due to sizing issues or unknown defects. Please note that item(s) purchased via carltonlondon.co.in can only be returned online. Within 24 hours of the receipt of the product, you have to notify our customer care department by filling a simple online application to request return under 'my Account' section which explains the reason of return along with other key information for us to understand your return. Our customer representative shall call you to authorize the "return" of the purchased product.
Return of Goods : Carlton London's 14 days returns policy gives you an option to return items purchased on carltonlondon.com for any reason within 14 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. Once the return order is received at our location we shall investigate the condition of the receipt of the order. After complete quality analysis of the received product, if the product qualifies as unused and undamaged we shall refund the complete money back to the customer

2) How do I return my item?

You can raise a return request with us on our website via my orders section within your account. You will have a Return Tab in 'My Account' section which will help you in initiating the returns. Select the reason for return from the drop down menu for the product you wish to return.

3) How long will it take for you to refund me?

If you return them by post or if a return pick-up was arranged for you, we will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to your account. This may take a little longer depending on how long it takes your bank/e-wallet to process the payment.

WEBSITE

1) I have a promotional/coupon code, where do I enter it?

To apply a coupon code/discount to your order, the code must be entered into the coupon code field located in your shopping bag. This is a box on the final order review page before clicking the 'Proceed to Payment' button and will require the 'Apply' button to be clicked once entered.

2) The item I want is out of stock, is there any way I can pre order or can be told when it is back in stock?

If the product you order is out of stock, you can reach out to our customer care to get details on that product and will get a chance to pre order the same.