SHIPPING

To understand the shipment method that Carlton London uses, there are certain principles that we follow to get the product that you have ordered to your doorstep.

SHIPPING LOCATIONS

Carlton London shall deliver to major locations in India, however there could be certain location that our services may not be available due to Logistic Issues.

SHIPPING METHOD

Carlton London dispatches all its parcels through reputed courier agencies which offer fast and reliable services. With this service, the parcel is delivered to you between 5 to 10 days from the time you place the order with us. You can check the status of your order through the AWB number and the link provided in your order confirmation mail.

SHIPPING CHARGES

For delivery in India, Shipping is absolutely free. There is charge of rs.100 only for the order below 500

Carlton London online sales model is designed to give its customer the comfort of shopping online without going through any hassles and takes care of the returns that may arise due to sizing issues or unknown defects.

There are certain principles that we follow through our return policy, which we have clearly highlighted in the following steps:

How to Return Order

  • Within 72 hours of the receipt of the product, you have to notify our customer care department at [email protected] with the reasons of return            OR
  • Notify us over whatspp 8929378125 with the reasons of return           OR
  • If you are a registered customer you can request a return through your order history and RETURN option

Return the goods
After we accept your "Order Return" request, we will arrange reverse pickup for you. The reverse logistics charges (courier charges) will be borne by the Brand (Except the pin code which are not serviceable for reverse pickup service through our logistic partner which are only few)

Please note that the pair should be returned in same condition as received with no marks on the sole. Once we receive it back to warehouse we will initiate your exchange/refund request.

Refund/ Replacement

All acceptable returns are refunded/replaced once the Products arrive in our warehouse after having been checked. If the return is due to sizing issue we offer a replacement of correct size or in case of defects, there is a complete refund that is credited back to your account.

The CARD orders took 4-5 working days to get reflected in Customer's bank account

COD/Paytm Order took 7-10 working days to get reflected in your Bank account once we receive all the required detail from customer

We offer same day refund in the form of Coupon as well which you can redeem to place another order with us at https://www.carltonlondon.co.in/ only

 

How to Cancel Order

You may cancel your order within 24 hours, by sending us an email at [email protected] only in case product is not in transit mode